Synapse
solution
solution
LEGAL
Protecting your business. Defending your success.
We defend your rights, restore your Amazon stability, and deliver solutions that keep your business growing with confidence.
About Us
Legal Expertise Built for Amazon Sellers We are a dedicated legal team specializing in Amazon marketplace disputes, suspensions, and brand protection. With more than 10 years of legal experience and a deep understanding of Amazon’s policies, we help sellers navigate complex issues with confidence and clarity.
Our mission is simple:
To provide every Amazon seller with strong, professional legal support and fair treatment - no matter where they operate or how big their business is.
We work with sellers from all backgrounds, including private label brands, wholesalers, arbitrage sellers, agencies, and international entrepreneurs. Our team delivers personalized strategies based on real legal knowledge, not templates or automated solutions.
What sets us apart is our commitment to transparency, precision, and results. We carefully analyze each case, build custom appeals, and communicate directly with Amazon teams to achieve the best possible outcome. Whether you're facing an account suspension, an IP complaint, or a trademark conflict, we’re here to protect your business and restore your operations quickly and professionally.
Your Amazon business deserves strong legal support - and we’re here to deliver it.
Our mission is simple:
To provide every Amazon seller with strong, professional legal support and fair treatment - no matter where they operate or how big their business is.
We work with sellers from all backgrounds, including private label brands, wholesalers, arbitrage sellers, agencies, and international entrepreneurs. Our team delivers personalized strategies based on real legal knowledge, not templates or automated solutions.
What sets us apart is our commitment to transparency, precision, and results. We carefully analyze each case, build custom appeals, and communicate directly with Amazon teams to achieve the best possible outcome. Whether you're facing an account suspension, an IP complaint, or a trademark conflict, we’re here to protect your business and restore your operations quickly and professionally.
Your Amazon business deserves strong legal support - and we’re here to deliver it.
Alina Dulko
2015
We Are Cute
The smartest people work every day to provide the best service and make our clients happy
- AlinaCo-founder&CEOAlina is the founder and CEO of our company. She is the driving force behind our core values and mission. Alina assembled the founding team and has been instrumental in helping each member showcase their unique talents throughout the work process. Her vision and leadership continue to shape the company’s growth and culture.
- PavelCo-founder&COOPavel oversees everything you see in our work. With over 10 years of experience selling on Amazon, he applies his deep knowledge to make our processes more efficient and our results more impressive. His expertise lies in optimizing workflows, managing complex projects, and delivering results that help our clients succeed on platforms like Amazon.
- DaryaSenior LawyerDarya is a highly experienced Senior Lawyer with extensive expertise in supporting Amazon sellers and managing complex e-commerce challenges. She excels in account reinstatement, listing recovery, and compliance issues, ensuring clients navigate Amazon policies effectively and achieve their business goals. Known for her meticulous attention to detail and proactive approach.
- CheslavSenior LawyerCheslav is a Senior Lawyer with deep expertise in Amazon compliance, account protection, and complex case resolution. He handles the most challenging situations - from intellectual property disputes to high-risk suspensions - providing clients with clear strategies and effective solutions.
- DaryaMiddle LawyerDarya is a Middle Lawyer focused on Amazon operations, documentation accuracy, and client support. She works with verifications, listing issues, and day-to-day cases, ensuring fast and precise execution. Her attention to detail and strong organizational skills make her an essential part of the team, helping clients keep their accounts stable and compliant.
- Your Seat Is Waiting!Join usJoin our growing team and become part of a company that helps Amazon sellers protect and scale their businesses.
If you’re ready for new challenges - we’re ready to meet you.
OUR SERVICES
We provide a full range of legal and compliance solutions designed to protect, restore, and strengthen your Amazon business - from account health and listing reinstatements to intellectual property protection, documentation support, and expert guidance across all key Amazon operations.
- ACCOUNT REINSTATEMENTWe prepare effective appeals and action plans to reinstate Amazon accounts and listings.
- LISTING REINSTATEMENTWe recover deactivated or removed listings by preparing precise appeals and addressing Amazon’s specific compliance requirements.
- FUNDS DISBURESMENTWe assist in recovering withheld funds and resolving Amazon payment-related issues.
- BRAND APPROVAL/CATEGORY APPROVALWe assist with brand and category approvals to ensure your listings are authorized and compliant.
- RECEIPTS/INVOICES/
BILLS/STATEMENTSWe help prepare, review, and correct receipts, invoices, and financial documents required for Amazon verification and compliance checks. - AMAZON SELLER INSURANCEWe provide guidance on obtaining the required Amazon seller liability insurance to keep your account compliant and protected.
Why Sellers Trust US Why Sellers Trust Us Us
Fast. Reliable. Proven.
01
Clients receive direct access to the legal professional handling their case - no bots, intermediaries, or automated replies. We explain each step clearly so you always know what is happening and why.
01
At the Johnathan Hay Centre, housing was designed to provide migrants from rural areas and laborers with living spaces tailored to their cultural needs.
02
All client information is handled with strict confidentiality and never shared with third parties. We understand the sensitivity of business data, especially for Amazon sellers operating in competitive categories.
03
We focus on delivering measurable results, not just paperwork - if we take your case, it means we see a real path to success. Our goal is to resolve your Amazon issue as efficiently as possible while minimizing financial and operational risks for your business.
Why Sellers
Trust Us
Trust Us
01 - 5000+ reinstated listings and accounts
We have successfully reinstated more than 5000 Amazon listings and accounts, including highly complex suspension cases. Each case is analyzed individually to create the most effective and legally sound strategy for the seller.
02 - 10+ years of legal experience
Our legal background spans over 10 years, allowing us to apply deep expertise and strategic thinking to every dispute. We understand how Amazon’s internal processes work and which legal arguments have real impact.
03 - Customized appeals, not templates
We never use generic templates - every appeal is written from scratch based on your specific suspension, documents, and seller history. This approach significantly increases approval chances and is taken far more seriously by Amazon teams.
04 - Fast turnaround - from 24 to 72 hours
We know that every hour of downtime means lost revenue, so we prioritize fast and efficient case handling. Most appeals are prepared within 24-72 hours depending on complexity and documentation.
OUR CLIENTS LOVE US OUR CLIENTS LOVE US OUR CLIENTS LOVE US OUR CLIENTS LOVE US
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Ребята, очень грамотно подошли к поставленной задаче, и успешно разблокировали акк! При том что другие говорили что без авторизационного письма от бренда у вас очень мало шансов на успех! Спасибо огромное!!
Alina Kuzko - Ребята помогли разблокировать амазон аккаунт, звонили в тех поддержку и общались с Амазоном. До этого я сам переписывался с тп, но это не дало результата. Огромное спасибо!Pavel Mintyan
- Звертаюсь вже не вперше і завжди лише позитивні результати. Навіть просто звернувся за консультацією і отримав швидку і якісну відповідь, тому рекомендую до співпраці.Sarah Lewin
- Большое спасибо команде Synapse Solution за разблокировку аккаунта на Амазоне. Ситуация была сложная, но ребята справились с ней отлично. Уверенно могу порекомендовать их для решения проблем такого рода на Амазоне.Mikhail Pozamantir
About Us
30+
Countries
5000+
Total projects
1000+
Clients worldwide
2200+
Interviews
Our company has proudly built a truly global presence, serving clients across more than 30 countries. Over the years, we have successfully handled over 5,000 complex projects, helping businesses navigate the challenging landscape of e-commerce and intellectual property rights.
With a client base of 1,000+ satisfied businesses worldwide, we bring unparalleled expertise and personalized support to every case. From restoring Amazon accounts to ensuring compliance with international regulations, our team combines deep legal knowledge, practical experience, and a commitment to results.
With a client base of 1,000+ satisfied businesses worldwide, we bring unparalleled expertise and personalized support to every case. From restoring Amazon accounts to ensuring compliance with international regulations, our team combines deep legal knowledge, practical experience, and a commitment to results.
Whether you are a small entrepreneur or a large-scale enterprise, our mission is to provide strategic, reliable, and efficient legal solutions that empower your business to grow safely and confidently in the global marketplace.
We are not just your legal advisors — we are your partners in success, helping you overcome challenges, protect your brand, and achieve long-term growth in the fast-paced world of e-commerce.
We are not just your legal advisors — we are your partners in success, helping you overcome challenges, protect your brand, and achieve long-term growth in the fast-paced world of e-commerce.
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INNOVATION
We develop modern, effective solutions that help Amazon sellers overcome complex challenges faster. Our innovative approach ensures that every case is handled with precision and fresh perspective.
INNOVATION
In 1923, Gropius set out his modernist vision in the essay The Idea and Construction, which became highly influential for the movement.
Approach
We combine deep Amazon expertise with a strategic, detail-oriented workflow that delivers consistent, measurable results. Every client receives a personalized plan designed for long-term success.
FORMATION
Our team is built on years of experience, continuous learning, and a commitment to excellence. We grow stronger through rigorous processes and shared expertise.
ACHIEVEMENTS ACHIEVEMENTS ACHIEVEMENTS ACHIEVEMENTS ACHIEVEMENTS ACHIEVEMENTS ACHIEVEMENTS
COMPETITION
We help our clients stay ahead of competitors by protecting their brands, listings, and intellectual property. Our strategies ensure they not only defend their position but strengthen it.
SUCCESS
We’ve achieved hundreds of reinstatements, approvals, and resolved disputes for Amazon sellers worldwide. Each success reinforces our reputation for reliability and exceptional execution.
SUCCESS
He later became vice president of the German Werkbund and headed the Bauhaus between 1930 and 1932.
LEGACY
We are building a lasting impact in Amazon legal and compliance support, setting new standards of quality and trust. Our work creates long-term stability and protection for every business we assist.
Fresh stories from our blog
How to prepare a successful Appeal
Stop IP complaints
Brand Registry & IP Accelerator wisely
Reclaim hijacked listings
an emergency 5-step plan
Handle A-to-z claims
turn them into improvements
Recover lost money
FBA reimbursements & reimburse claim timing
Boost organic sales
by fixing the basics of Amazon PPC & listing health
How to prepare a successful Account Reinstatement Appeal
If your seller account is suspended, the fastest path to reinstatement is a clean, factual Plan of Action (POA): (1) identify the root cause, (2) list corrective actions you’ve already taken, (3) provide preventive measures and concrete timelines, (4) attach supporting invoices/documents. Prioritize clarity and evidence — Amazon expects concise, verifiable steps, not long excuses. For the submission flow, use Account Health → Reactivate your account in Seller Central and follow Amazon’s questionnaire.
Practical checklist:
Practical checklist:
- Find the exact violation in Amazon’s notification.
- Prepare 1–2 short factual paragraphs: Root cause → Corrective actions → Preventive plan.
- Attach invoices, photos, shipping docs, and timestamps.
Stop IP complaints: use Brand Registry & IP Accelerator wisely
Stop IP complaints: use Brand Registry & IP Accelerator wiselyRegistering your trademark and enrolling in Brand Registry gives you direct IP tools (Report a Violation, search protections) and speeds up removal of counterfeit/hijacked content. IP Accelerator helps get a trademark application started quickly via vetted law firms, which lets you enroll sooner and use Brand Registry protections. If you face repeat IP claims, document provenance and proof-of-authenticity (invoices, supplier contracts).
Quick wins:
Quick wins:
- Start IP Accelerator if you don’t have a registered trademark.
- Keep original supplier invoices and serial photos ready.
- Use Brand Registry’s reporting tools with clear evidence
Reclaim hijacked listings — an emergency 5-step plan
When a hijacker appears on your ASIN, act fast: (1) conduct a test buy to prove counterfeit (if applicable), (2) gather evidence (packaging, labels, seller history), (3) use Brand Registry Report + Seller Support, (4) consider a cease-and-desist or legal notice for repeat offenders, (5) escalate with documentation (test buy photos, order IDs). Quick, documented actions shorten resolution time and reduce lost sales.
What to do immediately:
What to do immediately:
- Buy the hijacker’s unit (test buy) and document differences.
- Open cases in Brand Registry and Seller Support simultaneously.
Handle A-to-z claims and turn them into improvements
A-to-z claims hit account health fast. Prevent them by accurate listings, solid packaging, tracked shipping (use Buy Shipping), and quick customer support. If a claim appears, respond via Account Health → A-to-Z Claims: gather delivery proof, messages, tracking, and appeal within Amazon’s windows with new evidence. Track patterns — repeated similar claims usually indicate systemic listing/fulfilment problems.
Triage steps:
Triage steps:
- Reply within the “Action Required” tab.
- Attach proof (delivery, photos, communication).
- Fix root cause (listing text, logistics, supplier quality).
Recover lost money: FBA reimbursements & reimburse claim timing
Amazon reimburses for lost/damaged inventory, but timeframes matter — monitor inventory and file claims quickly (Amazon’s FBA claim windows were tightened; act fast after you detect an issue). Reconcile shipments vs. actual inventory, use FBA reports, and file manual claims for missing units with invoices and shipment evidence. Regular audits often recover hundreds-to-thousands annually for active sellers.
How to run it:
How to run it:
- Monthly reconcile: compare Inventory Adjustments, FBA Shipment and Returns reports.
- File claims from the FBA help pages and attach supplier invoices.
Boost organic sales by fixing the basics of Amazon PPC & listing health
PPC drives ranking - but only if listings convert. Start with keyword-targeted Sponsored Products, run short automatic campaigns to harvest converting terms, then move budget to manual exact/phrase winners. Simultaneously optimize title, bullets, images and backend search terms to convert that paid traffic into organic uplift. Track ACoS, conversion rate, and impressions to iterate weekly.
Starter actions (first 14 days):
Starter actions (first 14 days):
- Launch an automatic campaign to discover keywords.
- Create manual campaigns for top-converting terms and set conservative bids.
- Fix listing conversion leaks (images, bullet points, price).
SYnapse
Solution
Solution
LEGAL
Contact Us
We enjoy talking to our clients and sharing useful content. Follow us on social media!
Email: synapse.issues@gmail.com
Phone: +19292351691
Phone: +19292351691